TERMS AND CONDITIONS FOR HIRERS DURING THE COVID PANDEMIC (COVID revisions in bold).
Please read these Terms and Conditions and other relevant information carefully. All bookings will be subject to these Terms and Conditions.
In these Terms and Conditions 'you' and 'your' means all members of the party staying at Pigeonsford Farm during the letting period. 'We', 'us' and 'our' means Michele and Rhodri Kinch, Pigeonsford Farm, Llangrannog, Llandysul Ceredigion SA44 6AF. Unless the context requires otherwise, words in the singular shall include the plural and vice versa.
All bookings are subject to availability and only become firm when the deposit is paid. The person making the booking (Party Leader) must be at least 18 years of age and have the legal capability and authority to enter into a contract at the time of booking. By making a booking the Party Leader confirms that they have authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions.
Bookings cannot be accepted from parties of young people less than 18 years of age.
You agree to the following:
a. To confirm that nobody in your party is exhibiting any symptoms of COVID 19 at the time these Terms and Conditions are being agreed.
b. To agree that nobody will arrive at the property while exhibiting symptoms of COVID 19.
c. To immediately inform us and to make every effort to vacate the property if anybody in the group develops COVID 19 symptoms during their stay. In the event that one of your party has to remain in the property beyond the agreed period of your booking, you agree to pay the additional costs of the booking. This may include paying for alternative accommodation for, or compensation to, guests who would have been accommodated during the period in question.
d. To understand and accept that you are staying at Pigeonsford Farm at your own risk and should you fall ill your welfare remains your own responsibility.
e. To pay before departure for any breakages, losses or damage caused by you to the property or its facilities.
f. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
g. To inform us of any problems with the facilities or services as soon as they become apparent.
h. To permit us reasonable access to the property to carry out urgent maintenance.
i. Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. We reserve the right to terminate hire without notice and without refund where this condition is breached.
j. Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.
k. Not to smoke in the property.
The person making the booking is responsible for ensuring that members of their party adhere to all their obligations and observe the letting conditions at all times.
A maximum of 2 pets is allowed at a charge of £3 per day each. The number of pets is specified on the booking confirmation and you agree to the following:
a) Pets must not, at any time, be left alone at or in the property.
b) Only the number and type of pets agreed to on the booking confirmation will be allowed.
c) Pets must not, under any circumstances, be allowed on any soft furnishings or beds.
d) Pets must have their own beds or equivalent to protect floor coverings at all times.
e) Pets must not cause any annoyance, in any way, to occupants of adjoining properties or the general public.
f) You must never allow pets to defaecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.
A non-refundable deposit of 25% of the total cost of the holiday is payable within 7 days of verbal or written confirmation of the booking. The booking will be held for 7 days only and if payment of the deposit is not received within this period, the booking will be deemed to have lapsed. The balance is due 42 days before the commencement of the holiday. Non-payment of the balance on or before the due date shall be construed as a cancellation of the contract by you.
Upon payment of the deposit and subject to our acceptance of the booking, you become liable for the balance of the rent for the full period of the let. Verbally confirmed bookings are deemed to be fully liable as above and will be confirmed in writing by us. To avoid misunderstanding it should be stated that a reservation constitutes a legally binding contract.
A bond of £100 must be paid to us before the commencement of the holiday. Any breakages, damage or other costs incurred by us will be deducted from this bond at the end of the holiday period. If any monies remain after such notified deductions, they shall be returned by us to the person making the booking, within two weeks of the end of the holiday.
There is no extra charge for VAT on the rental price. Where it is payable on the rental price this is included in the quoted rent.
If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation in writing. The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.
We may (but without any obligation to you) use our best efforts to obtain a replacement letting. If a replacement letting is obtained for your booked full stay we will refund to you any monies paid above the deposit, less any handling charge.
If we are unable to obtain a replacement letting, we are entitled to retain all payments already paid and to recover the balance of the hiring charge. You are advised to obtain travel insurance to cover any unforeseen circumstances.
We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled, or errors corrected. We reserve the right to do so. If this does happen it is our duty to contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. We will inform you of the situation and refund payments already made where we must cancel as a result of our actions or those of our employees or representatives.
If the property becomes unavailable on the date booked in the absence of fault by us, then no rent will be refunded. We have no liability or requirement to pay compensation for any damage or loss as a result. We therefore recommend you take out adequate insurance.
Cancellation during the COVID pandemic.
Our Terms and Conditions have been altered due to the COVID pandemic. Where a cancellation is mandated as the result of a Government ‘lockdown’ that makes it illegal for you to visit us, at your request, we will either:
i) Defer your holiday to another time and adjust payments as necessary depending on the difference in cost between the original and the rebooked holiday,
ii) Provide you with a full refund less any costs we have incurred. This will depend upon the channel you have used to book your holiday.
If you have paid us directly for your holiday by BACS or cheque, we will refund you in full.
If you have paid via our website, we will deduct any handling costs incurred by us (approx. 4% +VAT of the total).
If you have booked via West Wales Holiday Cottages, we will deduct their commission charge (approx. 12% +VAT of the total).
Wherever we can reduce these charges, we will pass the savings on to you in full.
Please note that these COVID specific conditions only apply where your holiday is rendered illegal by national or local COVID regulations in place at the time of your holiday. They do not apply to COVID or non COVID-related decisions to cancel your holiday where no regulations prohibiting your visit are in place. We therefore recommend you take out adequate insurance.
Caring for your safety and comfort
We will take the necessary steps and clean and disinfect the property in accordance with the guidelines in order to reduce risks of COVID cross contamination. We ask you to keep the property clean and well ventilated during your stay for the same reason.
We will make every reasonable effort to indicate possible physical safety hazards upon your arrival. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards.
You must upon arrival, check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency .
In addition, the property is located in the countryside which can hold its own hazards such as barbed wire in fencing and animals in fields.
As the property is in the countryside, regular country smells and noises will not be classed as cause for complaint. If you do have a cause for complaint regarding the property or our actions or those of our representatives, please inform us as soon as you are able. This should enable the problems to be resolved straight away. If the problem is not resolved or you remain unhappy with our response you must rely on any statutory rights you have. Any formal complaint must be in writing and received by us within 7 days of the end of your rental period.
We will not be liable for:
a) Personal injury (other than resulting from our respective negligence) to you.
b) Loss or damage to your property (including pets).
Limit of liability.
We shall in no way be liable for loss, damage or injury caused by strike, industrial dispute, weather, war or other hostility, fire, flood, riot, civil commotion or pandemic, nor for any defects or interruptions to supply of electricity, water or other services. In no event shall our liability to you, howsoever arising, exceed the price paid for your holiday.
Basis of occupation.
The property is used as holiday accommodation and is therefore exempt from security of tenure under the Rent Act. At the end of your booking period, you must undertake to leave the property in good order and vacate the premises at the agreed time.
Arrival & Departure.
WEEK-LONG BOOKINGS are normally from Friday to Friday. Unless arranged otherwise,please arrive after 5.00 pm and depart no later than 09:30 am.
SHORT BREAKS are normally either from Friday to Monday or from Monday to Friday. Similarly,please arrive after 5.00 pm and depart no later than 09:30 am.
Any other booking periods are as agreed between ourselves, in which case arrival and departure times may vary;just inform us of your requirements in advance.